Cancellation and Refund Policy
Drop-in Mat & Aerial Classes: We request at least 4 hours of notice if you would like to cancel your booked spot in one of our drop-in classes. If you are unable to cancel before the cancellation period closes, or if you miss your class, you will be charged for the full amount. A full refund will be granted if the class is cancelled outside of 4 hours prior to the class start time.
Private Classes and Workshops: We request at least 24 hours notice to cancel any private class bookings or pre-registered workshop bookings.
Health Services: If cancelling with more than 24 hours notice, there will be no charge for the missed appointment. If cancelling with less then 24 hours notice, there is a fee equal to half the cost of the missed appointment. If the patient does not call and does not show up for their appointment, there will be a fee equal to the full cost of the missed appointment.
All appointments must be made with a credit card, the credit card is not charged unless our policies are not met.
Retail: All unused/ unopened retail items will be refunded for the full amount if returned within 14 days of purchase in original condition and packaging.
Refunds will be issued to the same payment system used for purchase.
If you are unable to cancel before the cancellation period closes, or if you miss your class, workshop, or appointment, you will be charged for the full amount.
5 & 10 Class Pass Policy:
5 & 10 Class Passes are valid for 12 months after their purchase date. No refunds or cancellations. Passes are non-transferable.
1 Month Membership Policy:
Valid for 30 days starting the day of your first visit using the pass. No refunds or cancellations. Passes are non-transferable.
3 Month Membership Policy:
Automatic payment is processed on the purchase date, and on the same date of each consecutive month for 2 months. You can suspend your membership in blocks of 7 (minimum) consecutive days for up to 3 weeks total per contract. You can Terminate this contract at any time. Termination will result in an admin fee of $30.
1 Year Membership Policy:
Automatic payment is processed on the purchase date, and on the same date of each consecutive month for 11 months. You can terminate this contract after 3 Months. Termination will result in an admin fee of $30. You can suspend your membership in blocks of 7 (minimum) consecutive days for up to 4 weeks total per contract. *This pass includes free mat storage
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Collection of Information:
We collect personally identifiable information when voluntarily submitted by our visitors. The information you provide is used by Yoga Star only. This information is only used to fulfill your specific request, order, or purchase, unless Yoga Star is given permission to use it in any other manner.
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Distribution of Information:
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so if: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.